Effective Date: July 27, 2026

At Pryzon, customer satisfaction is our priority. We want you to enjoy your neon speakers and products purchased from pryzon.shop. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and process for requesting a return or refund.

By purchasing from our website, you agree to the terms outlined below.

Return Eligibility

To be eligible for a return, your item must:

• Be requested within 30 days of delivery.
• Be unused, unworn, and in its original condition.
• Include the original packaging, accessories, manuals, and any included items.
• Include proof of purchase or order confirmation.

Products that do not meet these requirements may not be accepted for return.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products damaged due to misuse, accidents, or improper handling.
• Items returned without original packaging or accessories.
• Products showing signs of use beyond normal inspection.
• Gift cards or promotional items where applicable.

Return Process

To request a return, please contact our customer support team with:

• Your order number.
• Name and email address used for the purchase.
• Reason for the return.
• Photos or videos of the product if the item is damaged or defective.

Once your return request is approved, we will provide instructions for sending the item back.

Please do not send products back before receiving return approval.

Return Shipping

• Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
• We recommend using a trackable shipping service when returning items.
• Pryzon is not responsible for items lost during return shipping.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed to the original payment method.
• Refund processing times may vary depending on your bank or payment provider.
• Original shipping charges may not be refundable unless the return is due to an error caused by Pryzon.

Damaged or Defective Products

If your neon speaker arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request photos or videos to verify the issue and provide an appropriate solution, such as:

• Replacement of the product.
• Repair assistance where applicable.
• Refund approval.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

Exchanges

If you would like to exchange a product, please contact our support team. Exchanges are subject to product availability and approval.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Business Name: Pryzon

Email: info@pryzon.shop

Phone: +123 456 789

Business Address:
27708 Monroe
Sun City, CA 92585
United States

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Local Time)