Clear information about returns, eligibility, refunds, damaged products, return shipping, cancellations, and the refund process for PRYZON (Skypark Market).
At PRYZON, we want you to feel confident when ordering products from us. This Return & Refund Policy explains which orders and products may qualify for a return, the conditions that apply, how to request authorization, who is responsible for return shipping, and how approved refunds are processed.
We recommend reviewing this policy before requesting a return so that you understand the applicable requirements and the steps involved in completing the process.
All amounts referenced in this policy are stated in USD.
You have 30 calendar days from the date your order is marked as delivered to request a return for an eligible product.
Return requests submitted after the 30-day return period has ended generally cannot be accepted. We encourage you to contact us as soon as possible if you believe you need to return an item.
You may request a return when one of the following situations applies to your order:
Every return request is reviewed to confirm that the product and request meet the applicable conditions.
To qualify for a return, the product must:
Products that do not meet these requirements may be returned to the customer or may not qualify for a refund.
Before sending any product back to PRYZON, please contact us at info@pryzon.shop to request return authorization.
Please do not send products directly to our business address without receiving prior approval. Unauthorized returns may be delayed, refused, or otherwise difficult to process.
Once your request has been reviewed and approved, we will provide you with the return instructions and the appropriate return shipping address.
If the product arrived damaged, defective, or PRYZON sent you the wrong product, please Contact us within 48 hours of delivery and provide the following:
Once the return is approved, PRYZON will provide a prepaid return shipping label at no cost to you where the return is determined to be our responsibility.
PRYZON does not charge a restocking fee on approved returns.
PRYZON currently does not offer direct product exchanges.
If you would prefer a different product, model, style, or variation, you may return the eligible product according to this policy and place a new order separately for the product you prefer.
The following products or situations are generally not eligible for return:
When returning an item to PRYZON, we strongly recommend using a traceable shipping service that provides a tracking number.
Tracking information serves as proof of shipment and protects both you and PRYZON during the return process. PRYZON is not responsible for lost, delayed, or unverified return packages sent without tracking.
Important: Please retain your return shipping receipt and tracking number until your return has been received, inspected, and fully processed by our team.
If you would prefer to cancel your order before it ships, please contact PRYZON as soon as possible after placing the order.
Cancellation requests can generally only be honored while the order has not yet entered fulfillment.
Once an order has entered fulfillment or has already shipped, cancellation may no longer be possible.
For more information about order processing and shipping timelines, please review our Shipping Policy .
Once your approved return arrives at our facility, PRYZON will inspect the returned product to confirm that it meets the applicable return conditions.
The inspection may include checking the product's condition, packaging, accessories, and other requirements described in this policy.
After the inspection is completed, we will send you an email confirming whether your refund has been approved.
Approved refunds are issued to the same payment method originally used to place the order. We are generally unable to redirect a refund to a different card, account, or payment method.
Once PRYZON has received and inspected your returned product, approved refunds are typically processed within 10 business days .
After PRYZON issues the refund, your bank, card issuer, or other payment provider may require additional time before the funds appear in your account.
The exact time required for the funds to become available can vary depending on your payment provider and financial institution.
If the expected processing period has passed and you still have not received your refund, we recommend checking the following first:
If you have completed these checks and still need assistance, contact PRYZON at info@pryzon.shop and we will review the matter with you.
If a delivery is refused or a package is returned as undeliverable for reasons that are not related to shipping damage, a carrier error, or an error caused by PRYZON, we may deduct the original outbound shipping charge and applicable carrier return fees from any refund that may otherwise be due.
This may apply, for example, where a customer provides an incorrect or incomplete delivery address or refuses delivery without an issue attributable to PRYZON.
If you receive an item that is damaged, defective, or incorrect, PRYZON will issue a complete refund with zero deductions. Since shipping is always 100% free at PRYZON, you will never incur any original shipping charges or return fees when the issue is determined to be our responsibility.
We will work to process the applicable refund as efficiently as possible once the returned product has been received and the required inspection has been completed.
For these situations, please contact us within 48 hours of delivery and provide the requested order details and photographs.
If your order was placed using a discount code, promotional offer, store credit, or another price reduction, any refund will generally be based on the amount actually paid for the returned product rather than its original full price.
Promotional discounts and store credits are not normally refundable as separate cash amounts unless specifically stated otherwise at the time of purchase.
If you have questions about requesting a return, the status of a return, an approved refund, or any other part of this policy, our team is available to assist you.
You can contact us using the information below or through our Contact Us page.
For questions regarding returns, refunds, cancellations, or this policy, please contact PRYZON using the details below.
Our team is here to help with return requests, refund questions, damaged products, and order concerns.
Contact PRYZON